Privacy Policy | Lightning Data CRM

1. Introduction

Lightning Data CRM ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform and related services (the "Service").

2. Information We Collect

Information You Provide

Account Information: Name, email address, password, phone number, company name
Billing Information: Payment method details (processed securely by Stripe)
CRM Data: Contacts, leads, deals, properties, buyers, and other data you enter into the Service
Communications: Messages you send us, support requests, feedback

Information Collected Automatically

Usage Data: Pages visited, features used, actions taken within the Service
Device Information: Browser type, operating system, device type, IP address
Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service
Process transactions and send related information
Send transactional emails (welcome, password reset, billing notices)
Respond to your comments, questions, and support requests
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues or fraud
Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third parties who help us operate the Service (e.g., Stripe for payments, Resend for email, Vercel for hosting, Neon for database)
Legal Requirements: When required by law, subpoena, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly agree to sharing

5. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

Encryption of data in transit (HTTPS/TLS)
Encryption of data at rest
Secure password hashing
Access controls and authentication
Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account termination, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data by contacting us.

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Export: Request a portable copy of your data
Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at lucas@lightningdatacrm.com.

8. Cookies

We use essential cookies for authentication and session management. These are necessary for the Service to function. We do not use advertising or tracking cookies. By using the Service, you consent to our use of essential cookies.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in the United States, where our servers are located. By using the Service, you consent to this transfer. We take steps to ensure your data is protected in accordance with this Privacy Policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (we do not sell personal information). To exercise these rights, contact us at lucas@lightningdatacrm.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: lucas@lightningdatacrm.com
Phone: (870) 805-4752